Before contacting us with any questions, please consult our Frequently Asked Questions (FAQ) for answers to common questions. If you have a question not answered here, feel free to email us and we’ll get back to you as soon as possible.
Do you manufacture parts?
–As of right now, no. We build upper assemblies to order, which is the “customization” part of our business. Most other sites do not give their customers the flexibility we give to allow you to choose specific brands and parts to be used in your upper. There are some companies that will allow you to select different options when ordering uppers such as gas block type, but they do not allow for the wide range of customization options we offer.
How will my order ship?
-Cryptic Coatings BCGs ship directly from Cryptic Coatings via USPS Priority Mail. Firearms and suppressors ship via FedEx. All other items ship via USPS first class mail unless the order is greater than 15oz or if free shipping is not offered on the item, in which case the order will ship via USPS Priority Mail. The “Flat Rate” shipping option on the checkout screen selects priority mail for non-FFL items, and the “express shipping” option will ship items via either FedEx or USPS express mail.
Do you offer a layaway program?
–Yes! We offer layaway for custom builds AND parts orders. Please contact us to inquire about layaway first. We require $50 down to start your custom upper build, and 25% down to hold parts. Cancelled layaways are subject to restocking fees.
What brands do you use for custom builds?
–If the customer does not have a preference, we tend to stick to Aero Precision upper receivers, STNGR handguards, Ballistic Advantage barrels, Toolcraft BCGs, and Strike Industries muzzle devices. Since we build to order, we can use any parts a customer wants to specifically use, such as a Seekins handguard, Cryptic Coatings BCG, etc. When asking for a quote on an upper, be sure to specify any desired brands if you have any; otherwise we will default to our primary 4 companies to build your product.
What is your return policy?
–For unused parts, please contact us first before sending the item back. All products returned are subject to a 15% restocking fee. Customer is responsible for return shipping unless the item received is incorrect. For custom upper assemblies, there is a 30% restocking fee. Orders must be returned within 30 days of receiving the items. For cancelled orders using a credit card, we can only refund 97% of the amount as we are charged a 3% credit card processing fee on the transaction even if cancelled.
Can you get products not listed on your website?
–Of course! Our website is not all-inclusive of every product we can offer, and our dealer network is constantly growing. Contact us to find out pricing for products not listed on our website.
What is your average lead time?
-Our lead time is usually about 5-7 business days from placing your order, depending on shipping times from our distributors. If there is a delay, we will let you know as soon as we find out. When all your parts come in, we typically have uppers built and ready to ship within 24 hours.
Where is my tracking number?
-Most orders ship via USPS through our client stamps.com. You will receive a tracking number directly from stamps.com, which often ends up in spam folders. If you can’t find the email with your tracking number in your spam folder and you have received an email from us with “order completed”, feel free to email or call us and we’ll send you the tracking information.