Before contacting us with any questions, please consult our Frequently Asked Questions (FAQ) for answers to common questions. If you have a question not answered here, feel free to email us and we’ll get back to you as soon as possible.
Do you manufacture parts?
–As of right now, no. We build upper assemblies to order, which is the “customization” part of our business. Most other sites do not give their customers the flexibility we give to allow you to choose specific brands and parts to be used in your upper. There are some companies that will allow you to select different options when ordering uppers such as gas block type, but they do not allow for the wide range of customization options we offer.
How will my order ship?
-Cryptic Coatings BCGs ship directly from Cryptic Coatings via USPS Priority Mail. Firearms and suppressors ship via FedEx. All other items ship via USPS first class mail unless the order is greater than 15oz or if free shipping is not offered on the item, in which case the order will ship via USPS Priority Mail. The “Flat Rate” shipping option on the checkout screen selects priority mail for non-FFL items, and the “express shipping” option will ship items via either FedEx or USPS express mail.
Do you offer a layaway program?
–Yes! We offer layaway for custom builds AND parts orders. Please contact us to inquire about layaway first. We require $50 down to start your custom upper build, and 25% down to hold parts. Cancelled layaways are subject to restocking fees.
What brands do you use for custom builds?
–If the customer does not have a preference, we tend to stick to Aero Precision upper receivers, SLR Rifleworks handguards, Ballistic Advantage barrels, Toolcraft NiB BCGs, and VG6 muzzle devices. Since we build to order, we can use any parts a customer wants to specifically use, such as a Seekins handguard, Cryptic Coatings BCG, etc. When asking for a quote on an upper, be sure to specify any desired brands if you have any; otherwise we will default to our primary 5 companies to build your product.
What is your return policy?
–For unused parts, please contact us first before sending the item back. All non-FFL products returned are subject to a 15% restocking fee (FFL items subject to 20% restocking fee). Customer is responsible for return shipping unless the item received is incorrect. For custom upper assemblies, there is a 30% restocking fee. Orders must be returned within 30 days of receiving the items. For cancelled orders using a credit card, we can only refund the purchase price as the credit card processing fee (3%) is non-refundable. Restocking fee percentages are based on purchase price only- it does not include tax, shipping, or credit card processing fee.
Can you get products not listed on your website?
–Of course! Our website is not all-inclusive of every product we can offer, and our dealer network is constantly growing. Contact us to find out pricing for products not listed on our website.
What is your average lead time?
-Our lead time is usually about 5-7 business days from placing your order, depending on shipping times from our distributors. If there is a delay, we will let you know as soon as we find out. When all your parts come in, we typically have uppers built and ready to ship within 24 hours.
Where is my tracking number?
-Most orders ship via USPS through our client stamps.com. You will receive a tracking number directly from stamps.com, which often ends up in spam folders. If you can’t find the email with your tracking number in your spam folder and you have received an email from us with “order completed”, feel free to email or call us and we’ll send you the tracking information. If it has been a few days since you received a tracking number but the tracking info says “label printed/shipping information received”, it is simply a delay in USPS updating their tracking information; your order will arrive on time and has already been sent out. If you do not receive your order after 3 business days following the scheduled ETA, please reach out to us and we will try to see what the delay is.
Why don’t you accept transfers via UPS? I’d like to get a transfer from PSA/GrabAGun…
-Unfortunately, in 2019 the local UPS site closed up and we are no longer able to accept UPS deliveries as they no longer deliver here. Since federal law prohibits firearms from being held for pickup at a local facility like Walgreens, we are left with no recourse other than to refuse all transfers from dealers who only use UPS. Since PSA, GrabAGun, and several other retailers only offer UPS as their shipping method, we can no longer accept transfers from these businesses. We apologize for the inconvenience.
What if I can’t pick up my transfer immediately?
-We make every effort to notify customers of receipt of FFL transfers and tax stamps the same day the item is received. If you cannot pick up your item immediately, please let us know by calling or emailing and we will make other arrangements. Our full Unclaimed Item policy can be viewed here.
How do NFA transfers work if I buy an NFA item locally?
-If you are local, any NFA item bought in person from our shop, on our website, transferred to Bear Armory NC from another dealer, or through a 3rd party website like silencershop.com will be processed via Silencer Shop’s easy to use system. We will assign the item to your email address via our dealer portal, and Silencer Shop will send you an email to start the process. Next, you can visit a local Silencer Shop kiosk (if this is your first time) and get fingerprints, form 4 (stamp form), and picture done all at once. You will pay for your stamp via Silencer Shop online, they generate paperwork and send it to you for a signature, then send it off to the ATF for approval. After the ATF approves your form 4, they will send the approved form with stamp to Bear Armory NC and you will come to the shop to pick up your item(s). After you use the kiosk for your first NFA purchase, Silencer Shop will keep your information on file so you never have to get fingerprints done again! This makes the process even easier and faster for future NFA purchases.
How do NFA transfers work if I buy an item from you, but don’t live close by?
-If you live too far from Bear Armory NC to have the item(s) transferred to you, we can ship the item(s) to the SOT dealer of your choice. If you don’t know who around you is an SOT dealer, we recommend going to silencershop.com and browsing the dealer listings to choose one so you can use their streamlined system for the NFA process. After you select a dealer in your area, either have them contact us or give us their information and we will start the transfer process to your dealer. We use the ATF’s e-file system for form 3 (dealer to dealer) transfers, which speeds up the process greatly. Lately, form 3 approvals have been averaging 0-72 hours, but may take upwards of 90 days depending on how slow the ATF is running. After the form 3 is approved, we will send your selected dealer the item(s) you purchased and you will start the form 4 process with them (see previous FAQ for information on the Silencer Shop process, if you plan on using it with another dealer).
Do you price match?
-Yes! If you see a price lower from another retailer online, just email us with the link and we’ll see if we can match or even beat their price. We try to keep prices low from the start, but sometimes other retailers get access to special sales that we may not be able to match.
Terms and Conditions:
You can view our terms and conditions here.