Before contacting us with any questions, please consult our Frequently Asked Questions (FAQ) for answers to common questions. If you have a question not answered here, feel free to email us and we’ll get back to you as soon as possible.
Do you manufacture parts?
–As of right now, no. We build upper assemblies to order, which is the “customization” part of our business. Most other sites do not give their customers the flexibility we give to allow you to choose specific brands and parts to be used in your upper. There are some companies that will allow you to select different options when ordering uppers such as gas block type, but they do not allow for the wide range of customization options we offer.
Do you offer a layaway program?
–Yes! We offer layaway for custom builds AND parts orders. Please contact us to inquire about layaway first. We require $50 down to start your custom upper build, and 25% down to hold parts. Canceled layaways are subject to restocking fees.
Can I upgrade my shipping?
–Most parts orders ship USPS first class, unless you buy several pieces with a weight greater than 15.9oz. If you want to upgrade shipping, simply add the “shipping upgrade” option to your cart and we will automatically upgrade your shipping to priority mail. If you need express services, please contact us before your purchase so we can quote a specific price for your region. We are currently looking into using other shipping providers at this time.
What brands do you use for custom builds?
–If the customer does not have a preference, we tend to stick to Aero Precision upper receivers, STNGR handguards, Ballistic Advantage barrels, Toolcraft BCGs, and Strike Industries muzzle devices. Since we build to order, we can use any parts a customer wants to specifically use, such as a Seekins handguard, Cryptic Coatings BCG, etc. When asking for a quote on an upper, be sure to specify any desired brands if you have any; otherwise we will default to our primary 4 companies to build your product.
What is your return policy?
–For unused parts, please contact us first before sending the item back. All products returned are subject to a 15% restocking fee. Customer is responsible for return shipping unless the item received is incorrect. For custom upper assemblies, there is a 30% restocking fee. Orders must be returned within 30 days of receiving the items.
Can you get products not listed on your website?
–Of course! Our website is not all-inclusive of every product we can offer, and our dealer network is constantly growing. Contact us to find out pricing for products not listed on our website.
What is your average lead time?
-Our lead time is usually about 5-7 business days from placing your order, depending on shipping times from our distributors. If there is a delay, we will let you know as soon as we find out. When all your parts come in, we typically have uppers built and ready to ship within 24 hours.